Why should I create an online account? |
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Our online features will allow you to manage your account with ease.
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How do I create an online account? |
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Go to Member Login, Click on Create An Online Account and provide the requested information.
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I have a Fitness, Personal Training, and Kids Klub membership, how can I manage all accounts? |
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Simply create an online account for each membership and enjoy the ease of managing all of your memberships from home.
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What am I able to do online? |
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You may update billing and address information, pay your balance, and view payment history.
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I need a payment history to submit to my work to get reimbursed, how can I get this? |
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You will first need to create an online account. From there go to Billing Information and view your payment history.
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I lost my key tag (membership card). How do I get a new one? |
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You may replace your membership card on your next visit to the club. There is a $5 fee to replace your card.
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Can we use the guest pass in any club, and what does it include? |
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Yes, you may print a guest pass to the club of your choice from this web site.
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I would like to add a family member to my membership, how can I do that? |
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You may do so through your online account. Once you are logged in, click on 'Add a Family Member' under 'Manage Your Account' menu.
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Can someone teach me how to use the equipment? |
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Our fitness staff is available to answer most questions regarding the use of our equipment.
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What do I need to bring to the club to work out? |
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Bring your membership card, lock and a towel (If your location does not have towel service). We’ll take care of the rest.
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How can I contact Customer Service? |
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Click on “Contact Us” under “Manage Your Account” menu. Enter your zip code to locate the customer service number in your area.
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What kinds of classes are right for me? |
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We offer a variety of classes to meet all fitness levels.
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What kind of shoes do I need for the cycling class? |
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Cycling shoes are optional for this class. If you choose to wear cycling shoes our pedals accommodate the “universal” clip.
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I have never taken group exercise before, how do I start? |
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Just show up! Class schedules are available online and at your local club.
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How long are the personal training sessions? |
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Personal training sessions are generally 30 minutes long. Contact our personal training department for rates and any specials currently offered.
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